California.com's Site Wide Privacy Policy

1. What information we collect
2. How we use this information
3. Who we share this information with
4. In short (A concise summary)

What information we collect

• Web site Cookies - California.com's main web site uses the Apache usertrack module to track individual users progress through the site. This information is stored for a period of less than 30 days.
• Login Information - California.com stores a record of logins and logouts of its users, how many octets (8 bytes) were transferred to and from each user during that session, how long the session was, and why the session was terminated. (user request, lost carrier, etc)
• Snooper Information - California.com has employed Snooper machines utilizing the Snort software to detect DOS attacks and other malevolent activities. Snort is a rule set based snooper that discards information that doesn't appear to be of an abusive nature. More information is available at http://www.snort.com/ on how this software works. This IS NOT in any way similar to the FBI's Carnivore technology that can be used to monitor internet use. This software's only concern is abusive and potential hacker type behavior.
• Account Information - California.com requests standard information about each of its customers. Full Legal name, Telephone number, and mailing addresses are REQUIRED to setup an account. This also consists of usernames, email addresses, hosted domains, and other information necessary for your account to function correctly.

How we use this information

• Web site Cookies - For statistical reasons, it's important to us to know how many distinct visitors we have to our web site. The Apache Usertrack module is used to send each visitor a unique, non-personal cookie to differentiate between multiple hits and multiple users. This information is stored in the standard Apache log files, which we keep for no longer than 30 days.
• Login Information - Primarily tracked with new accounts, this information is used to assess quality of line problems, and verify user reported line trouble. Otherwise used as a general Quality of Service indicator. This information is usually stored for 1 year.
• Snooper Information - As indicated above, this information is used for DOS and hacker attempts only. Other information is automatically discarded by the snooper program. Alerts are usually stored for less than one month, and processed using the program SnortSnarf by Silicon Defense.
• Account Information - This information is used to maintain the various servers, minimize storage and other expenses from inactive accounts, etc. We also use this information internally to send notification of bills and payments, and to contact users when necessary due to billing or other account problems.

Who we share this information with

• Web site Cookies - Individual domains hosted by California.com have access to their log files, so we cannot say for sure what happens to the web cookie information collected by hosted domains. California.com and Econetwork.net perform statistical analysis on the log files, which are then discarded. This statistical information, which has no trace of individual visitors, is used to attract advertisers.
• Login Information - Users may request a log of their login trail in the event of a dispute, but otherwise this information is only used internally, and is not disclosed to third parties.
• Snooper Information - The technical staff of California.com are the only individuals with access to this information, which is never shared with third parties for security reasons.
• Account Information - The staff of California.com have access to this information as a necessary part of the day to day business of the company, however this information is not used beyond that purpose. If you wanted to share your home address, telephone numbers and email addresses with others, we surmise you would do it yourself, not ask us to disclose them for you.

In short (A concise summary)

• The only information we share with outside companies is a statistical analysis of our web logs, including the non-personal cookies which are used solely for identifying distinct visitors.
• All other information, including personally identifiable details are considered suitable for internal use only, and are used to measure and maintain quality of service, and notify customers of significant events and/or problems.